Frequently asked questions
How do I know my donation is being used well?
We publish detailed campaign updates and annual reports showing exactly how funds are allocated. Roughly 85% of every donation goes directly to programs on the ground.
Can I get a tax receipt for my donation?
Yes — a receipt is automatically generated and emailed to you immediately after a successful donation, and is also available in your dashboard.
Is my payment information secure?
All payments are processed through Razorpay or Stripe, both PCI-DSS compliant gateways. We never store your card details on our servers.
Can I set up a recurring monthly donation?
Yes, you can choose a monthly contribution when donating — it will be securely charged to your card each month until you choose to stop.
How can I track an order from the shop?
Log into your dashboard and visit "My Orders" to see the live status of any purchase, from processing through delivery.
How do I get involved beyond donating?
Reach out via our contact page — we regularly need volunteers, corporate partners, and advocates to help spread the word.